Orders & Shipping

When a customer buys something from a seller’s store, the seller needs to confirm, pack, and ship the order. This page explains that process from the seller’s perspective.

Viewing orders

Sellers see their orders at https://byndio.in/seller/orders. They only see orders that contain their products — they cannot see orders placed with other sellers.

Each order in the list shows a summary: order number, customer name, items, total amount, payment status, and current order status.

Clicking on an order opens the detail page at /seller/orders/{id}, which shows:

• Items ordered — Product names, quantities, prices, and variants.
• Customer address — The delivery address for the order.
• Payment status — Whether the payment has been received.

The order flow

Here is how an order moves through its lifecycle from the seller’s side:

1. New order arrives

A customer places an order and the seller sees it in their orders list with a “Pending” or “New” status. The seller also gets a notification.

2. Confirm the order

The seller reviews the order and clicks Confirm. This tells the system (and the customer) that the seller has acknowledged the order and will fulfil it.

3. Pack and ship

Once the item is packed, the seller ships it. There are two ways to do this:

Manual shipping — The seller enters:

• Tracking number — The shipment tracking ID from their courier.
• Carrier name — Which courier service is handling the delivery (e.g., Delhivery, BlueDart).

Ship via Shiprocket — If the platform has Shiprocket integration enabled, the seller can use automated shipping instead. This:

• Generates an AWB (Air Waybill) number automatically.
• Assigns a courier based on the delivery location.
• Creates a tracking URL that the customer can use to follow the shipment.

Shiprocket makes things easier for sellers because they do not have to arrange their own courier or manually enter tracking details.

4. Delivered

Once the shipment is delivered, the order status updates to “Delivered.” Depending on the setup, this might happen automatically through Shiprocket tracking updates, or the seller can mark it as delivered manually.

Messaging the customer

From the order detail page, sellers can send a message to the customer about the order. This is useful for things like:

• Asking for clarification on the delivery address.
• Letting the customer know about a slight delay.
• Confirming a specific variant or colour preference.

What this means for you as admin

You oversee the entire order pipeline from the admin panel. If a customer complains that their order is stuck, you can check the order status and see exactly where things stand — whether the seller has confirmed it, whether shipping details have been added, and what the tracking shows.

If a seller is consistently slow to confirm orders or fails to ship on time, that is something you can flag or address with them.